What if someone has a legitimate concern?
Setting a mood of mutual respect and encouraging one-on-one conflict resolution will separate the “wheat” (important complaints) from the “chaff” (unimportant complaints). You will tend to get less squabbly stuff, and just get the big important stuff.
“I know you really respect Rhonda, and she does a wonderful job, but as team leader, I thought you should know that she just punched Ryan for distracting her, and he is unconscious. Will you help us resolve this situation?”
Now is the time to step in! You will get far fewer small things to deal with and just the issues that really require intervention!
Post from one year ago today...
February 24, 2016