Many people working together in a high-stress environment and a relatively small space will inevitably create some conflict between coworkers.  As pet health care providers, we are in no way immune to conflict, and if unchecked or dealt with poorly, conflict can distract us from our primary goal of maintaining and restoring the health of pets.

Ideally, team members will be able to develop the skills to handle conflict with each other respectfully and in a way that each person feels as though he or she is valued and that a resolution has been reached.  As a team leader, you may be called on sometimes to facilitate this process or even help team members learn to become proficient at it. 

Names in this series have not been changed to protect anyone, but they have been used with permission. Also, as far as I know, Rhonda has never punched anyone. (See Part 5.)


Post from one year ago today...

February 20, 2016